Privacy Policy for Lens & Lattice Atelier
At Lens & Lattice Atelier, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services and our online platform.
Information We Collect
We collect various types of information to provide and improve our professional photography and visual arts services. This may include:
- Personal Identification Information: Such as your name, email address, phone number, and physical address when you inquire about our services, book a session, or engage in a contract for photography or videography projects.
- Project-Specific Information: Details related to your photography or videography needs, including dates, locations, specific requests, and preferences relevant to corporate photography, event coverage, product shoots, or other services.
- Payment Information: When you make payments for our services, we collect necessary billing details. Please note that we typically use third-party payment processors, and we do not store sensitive financial details on our servers.
- Technical Data: Information automatically collected when you visit our site, including your IP address, browser type, operating system, referral URLs, and pages viewed. This helps us understand how our platform is used and improve its functionality.
- Communication Data: Records of your communications with us, including emails and phone calls, to help us manage your inquiries and service requests effectively.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and deliver the professional photography and visual arts services you request, such as corporate photography, event coverage, or videography.
- To communicate with you regarding your inquiries, bookings, projects, and to provide customer support.
- To process payments for services rendered.
- To improve and optimize our services and our online platform, based on user interactions and technical data.
- For internal record keeping and administrative purposes.
- To comply with legal obligations and enforce our terms and conditions.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, cloud hosting services, professional retouchers for specific projects when necessary), provided they agree to keep this information confidential.
- Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via a prominent notice on our site of any such change in ownership or control of your personal information.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These measures include using secure servers and encrypting data transmissions where appropriate. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. Please contact us at the address provided below if you wish to exercise any of these rights.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Lens & Lattice Atelier
315 Persiaran KLCC, Unit 12-07, Suria Complex
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50088
Malaysia